12. Other operating income and expense [1]
| Other operating income | 2015 | 2014 |
| Net income from sale of products and services | 200 420 | 249 015 |
| Income from sale of majority stake in a subsidiary | - | 3 421 |
| Sale and disposal of tangible fixed assets, intangible assets and assets held for sale | 103 686 | 126 086 |
| Damages, penalties and fines received | 53 693 | 35 541 |
| Sundry income | 23 295 | 18 591 |
| Recovery of expired and written-off receivables | 43 070 | 18 135 |
| Other includes: Net income from insurance operations | 150 476 | 119 990 |
| Total | 574 640 | 570 779 |
| Other operating expense | 2015 | 2014 |
| Costs of sale of products and services | (91 227) | (146 945) |
| Costs of sale and disposal of tangible fixed assets, intangible assets and assets held for sale | (90 162) | (110 136) |
| Donations | (11 378) | (14 969) |
| Sundry expenses | (7 537) | (4 332) |
| Other | (96 812) | (71 816) |
| Total | (297 116) | (348 198) |
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